FAQ

FREQUENTLY ASKED QUESTIONS

If you can't find the answer to your question here, please feel free to call us at 513-295-8038

1. Can I bring my bikes into the room?
Yes! Two bikes will fit comfortably in the room. Bringing more than two may be a tight squeeze.

2. May I have an early check-in or late check-out? This depends on availability. Let us know by writing in the comments section when booking or email us directly—we’ll do our best to accommodate.

3. Can I have a party on the balcony at the Lofts?
Parties are not allowed unless you reserve all four rooms for the night. Even then, gatherings are limited to 20–25 people maximum. Exceeding this is a serious violation of fire code and balcony structural limits and will result in a $1,000 fine. Unauthorized guests will be asked to leave.

An additional $75 cleaning and supply fee also applies to approved gatherings.
Please note: No more than 4 guests may stay overnight in each room.
To inquire about gatherings or request authorization, please email us directly.

4. Is there elevator access to reach the second floor?
Yes! The elevator is located outside the Bishop’s Quarter restaurant, near the alleyway in the back of the building. It will take you directly to the Lofts’ private communal balcony entrance.

5.Can I bring my pet?
Pets are only allowed in Loft 2. They must be friendly, quiet, and up to date on vaccines.
To bring a pet, go to the Extras page during booking and add the "Pet" option. A cleaning fee applies.

Pets are not allowed on the furniture and must be crated when left unattended. They must also remain leashed outside your room. Any damage or accidents may result in additional charges.

6. I'm getting married—can my bridal party, makeup artist, hair stylist, or photographer come to my room?
Yes. You are responsible for letting them in and out of the building. We will not grant access if they call us directly.

They must park in a public or paid lot nearby. Please keep noise to a minimum out of respect for other guests.
No glitter, please—additional cleaning fees will apply if used.

7. Can I purchase a gift card?
Yes! We offer gift vouchers for any amount. We'll email you a printable card with a personalized promo code for the recipient to use during booking.

8. What is your cancellation policy?
You may cancel up to 8 days before check-in for a full refund. Cancellations made within 7 days of the reservation will be charged in full. As a small local business, we appreciate your understanding.

9. Can you help plan and decorate my room for a special occasion?
Absolutely! We love creating meaningful, memorable experiences. Visit our Extras page to see options, or email us if you have something else in mind.

10. When and how will I receive my key codes?
Your entry code will be emailed within an hour before check-in (3 PM).
If you’re unsure how to use the keypad, refer to the Welcome Guidebook linked in your confirmation email. The check-in page includes step-by-step instructions and a visual guide.

11. We're driving separately—can we get an extra parking spot?
Unfortunately, we can only provide one parking spot per room. For additional parking, use the large free lot near The Works Pizza just down the street.

12. Do you have access to a gym?
Yes! We’ve partnered with Anytime Fitness to offer complimentary guest access. Just select the gym option in our Extras during booking or leave a note in your reservation.

You’ll find the key fob and waiver in your room.